Thank you for choosing megaselection.shop! We are committed to offering top-quality kitchen products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to assist.
Returns
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as received.
- Return requests must be initiated within 30 days of receiving your order.
Non-Returnable Items:
- Perishable goods like food or consumables.
- Customized or personalized items.
- Items labeled as final sale.
How to Return an Item:
- Email us at support@megaselection.shop with your order number and reason for the return.
- Once approved, we will provide detailed return instructions.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- Once the returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed within three business days to the original payment method.
Partial Refunds:
- Applicable to items that are not in original condition or missing components unless the issue is on our end.
Delayed or Missing Refunds:
- If you haven’t received your refund, please check with your bank or credit card provider, as processing times may vary.
- For further assistance, contact support@megaselection.shop.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery. Include your order number and photos of the item. We will arrange for a replacement or a refund.
Exchanges
We offer exchanges for items of the same type and value. Follow the return process and specify that you’d prefer an exchange.